Help

 

HELP & FAQs

 

New Line Submission
Submitting a new line on Symbion neXus does not confirm ranging acceptance by Symbion. All new line submissions require a formal presentation to Symbion Merchandise staff prior to acceptance.
Basic Info Tab:
  • For non-ethical submission please do not select dosage form
  • For non-PBS submission PBS fields may be left blank
  • Wholesale discount is used for Warehouse Allowances - please add 0% if this is not applicable
  • Please ensure Unit of Measure, Minimum Purchase Quantity  & Cost Price reflect the same format

Unit/Measure Tab:

  • Please ensure the EAN used for ordering is correct and has no spaces in between the numbers

Packaging Tab:

  • If there is no inner carton, please leave blank
  • Please add the number of single units in the outer carton, not the number of inners in the carton

Hazard Tab:

  • Please upload MSDS when relevant

Forecast Tab:

  • Add forecast per state based on anticipated ongoing monthly sales, exclusive of any pipefill
  • Please ensure the forecasts reflect the unit of measure i.e. for products solds as eaches, a forecast of 5 equates to selling 5 units per month

Additional Notes:

Please ensure all information entered into the new line form is correct, otherwise please contact your relevant Symbion Merchandise team member for assistance. 

PDEs take up to 5 business days to be assigned, after the Merchandise Team has reviewed and approved all information. 

neXus Turnover Orders
  • Enter Customer seven digit account number, including leading zeroes
  • Confirm Customer Account

  • Enter the PDE number, EAN or Supplier Part Number
  • Click on search Products and the Search Results screen will appear

  • Enter the quantity & discount as applicable
  • Click Update Quantities and Discounts
  • Click on ViewCart/Check Out
  • A new screen will appear with the Order Cart, double check information is correct then click on Submit Order

Additional considerations

If you get an “Ordering Error” message, do not resubmit the order.

The order was processed however, neXus cannot get the order number as it is pending due to an error so it is waiting for a manual release or deletion. Please contact the Customer Service Team directly, provide them the order details or the Code (which begins with “E”) so they can fix manually and release the order for you.

If you wish to place a free of charge order please use 99.99 as discount. If you do not wish any discount and you would like the best price to the customer to be applicable, just leave in blank the Discount override field.

Please consider the override discounts have to be in 0.25% increments only from 0.25% to 100%. (e.g 0.25%, 0.50%, 0.75% etc). Anything outside of this has to be set up with our pricing team before orders are placed.

 

 

neXus Deal Reporting
  • Click on Deals Reporting on the Reporting Menu.

  • Select Report Type e.g. Ranges

 

 

 

 

 

 

 

 

 

  • You can select a File Format of CSV or TXT.
  • Your neXus portal email address will default however, you can change it or add additional email addresses separated by a comma.
  • You can then click Submit Report Request and a report will be emailed to you detailing all deals.

  •  The email will have 2 attachments:
    • 1st file contains all your active pricing Deals with all details (Customer, items, quantities, discounts, etc)
    • 2nd file has all customers attached to your Deals listed on above 1st

NB:  If you submit orders via EDI Turnover, you can submit any discount from 0.25% up to 100.00% in quarter percentage increments however the neXus portal Deal Report only shows specific deals you have loaded with us via the Range Submission Form.  

 

 

Symbion Expiring Contract Reports

Symbion’s EXPIRING CONTRACT reports can now be downloaded via neXus, using the Deals Reporting functionality. This reporting solution will supersede the previous expiring contract reports which were sent directly on a monthly basis.

 

This self-service reporting option provides neXus users with :

  • greater flexibility with ad-hoc reporting capabilities
  • a broader view of ALL supplier driven contract pricing – not just hospital pricing
  • the ability to review pricing up to and including any expiry date as required

 

Deals Reporting in neXus can be accessed via the Reporting menu, or via the Quick Links menu on the home page (as shown below).

     

On the Deals Reporting screen, select Contracts from the Report Type drop down box, and enter the End Date you want included in the report. Then click Submit Report Request (see screenshot below).

 

The report will be generated to include ALL your contract pricing in the Symbion system with a pricing expiry date up to an including the specified End Date in the selection criteria, and will be sent to the email address associated with the neXus user generating the report.

Please note, the email address can be updated and/or additional recipients can be added as required.

Once received, the report will contain :

  • Product and pricing details associated with each pricing contract; with additional fields to record
    • New Expiry and New Sell Price details for updates;
    • a Remove Product field; and
    • a Comments section for any additional commentary as required

A second corresponding report will also be provided containing customer account details relevant to each customer group listed in the product and pricing details report.

Once reviewed, the completed report can be sent directly to

Deals Reporting is available to all neXus users as part of standard reporting functionality. 

If access to Deals Reporting is not available as per above, please advise via email to Symbion.nexus@symbion.com.au and include your neXus user ID, and the reporting functionality will be activated for your login.